Returns & Exchanges

We will accept returns requests within 5 days upon delivery for a full refund and within 14 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help. 

A small number of heavily discounted items may be marked SALE/FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

For International Returns 

We suggest using a shipping method that can be tracked to return any merchandise. Please keep a record of the tracking number so that you can follow the return's progress on its way back to us.

For Domestic Returns 

After we receive your return, please allow up to three to ten business days for processing. Please keep in mind that the time frame for the return's completion and processing also depends on the shipping carrier you choose. Be sure to check with your carrier for their specific return time frame.

We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.

To return an item to Baia + Bo, please follow these steps:

• Indicate on your invoice whether you are exchanging or returning the item(s).

• If you are exchanging the item, please indicate the desired model/size. We recommend that you contact customer service to place your exchange on hold so that it does not sell out while we wait for your package. Please call or send an e-mail with the order number, item, and size you would like to hold.

• Pack the item(s) and invoice into a bag or box.

• On the airway bill, please include your invoice number and note "Return shipment to Jordan".

• Use your preferred carrier to mail your return or exchange to the address we provide.

We will accept returns requests within 5 days upon delivery for a full refund and within 14 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help. 

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. 

We do not cover the cost of international returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking.

In order to receive a refund or exchange, items must be returned in their original condition with all tags attached, unworn, unwashed, undamaged, and unused. Here are some tips to help you keep your items in returnable condition:

SHOES

Shoes can easily scuff on hard surfaces, so we recommend trying them on only on carpeted areas. Please make sure to return both the shoes and their original box undamaged.

SWIMWEAR AND LINGERIE

For hygiene reasons, please try on swimwear and lingerie over your underwear. Do not remove the protective slip.

TOPS AND DRESSES

Please be careful of makeup or deodorant transferring onto the garment, as this may make it non-returnable.

Please note that we retain the right to reject any refund or exchange of a product if there is any reasonable doubt that the items have been used, worn, tampered with or damaged, in order to protect the product and our customers.

For International Returns 

We suggest using a shipping method that can be tracked to return any merchandise. Please keep a record of the tracking number so that you can follow the return's progress on its way back to us.

For Domestic Returns 

After we receive your return, please allow up to three to ten business days for processing. Please keep in mind that the time frame for the return's completion and processing also depends on the shipping carrier you choose. Be sure to check with your carrier for their specific return time frame.

Upon receipt of your return at our facility, please allow 3-10 business days for us to process your return. Once your return has been processed and your refund has been issued, you will receive a confirmation email. Please note that the timing of the refund being reflected in your credit card account may vary based on your financial institution.

BEAUTY PRODUCTS

Beauty products can be returned within 30 days provided they are unused and unopened.

SHIPPING CHARGES

Shipping charges on orders are non-refundable.

MODIFIED POLICY

If you return more than 1000 Jordanian Dinar (or its equivalent) worth of products within 12 months, you may be subject to a modified return policy. We will notify you if this policy applies to you.

BRIDAL GOWNS/FORMAL GOWNS

Bridal/formal gowns can be returned within 14 days for a full refund or store credit. We cannot accept returns on bridal gowns after 14 days. The gown must be unworn and unaltered, with all original tags attached.

BRIDESMAID DRESSES/OCCASIONAL DRESSES

Special orders of 3 or more dresses in one style will be final sale. If you are interested in a particular style, we recommend ordering an in-stock size in the style, if available, before placing a special order.

HOLIDAY RETURNS

During the holiday season (December 1st - December 25th), we will accept returns as long as they are received by January 10th.

If you receive an item that is damaged, please contact customer service immediately.

We only carry and sell merchandise that’s authentic and first-run merchandise that is directly purchased from the designer. However, please be aware that even authentic products may contain workmanship errors such as occasional missing threads or similar defects. Products that are styled to look distressed are also more likely to have defects and may wear out faster than usual.

For international customers, we will reimburse return shipping costs for items with major defects. However, we will only handle shipping reimbursement on a case-by-case basis for minor defects such as missing threads. In general, we will reimburse return shipping charges for minor defects up to five times per year, per customer.

Many of our products, particularly those with distressed styling, may develop holes or wear out with regular use over time. We offer a 14-day warranty for all products to be free of such issues from the time of purchase. If a problem arises within the 14-day period, we will replace or refund your purchase. After 14 days, we will attempt to assist with repairs and provide replacement hardware such as lost buttons or broken snaps, as long as these items or repair services are available from the designer. However, we will not provide a complete replacement or refund for a product that is unrepairable after 14 days unless the designer is willing to replace or reimburse the product at that time.